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Requesting an Order in the WMS

  • Updated

Requesting an Order in the WMS

Clients can request order creation in the Warehouse Management System (WMS) by sending an email to help@saddlepoint.co with the necessary details. To ensure smooth processing, follow the guidelines below.

Step 1: Gather Required Information

Before submitting a request, collect the necessary order details:

  • Shipping to:

    • Name: (Full recipient's name)

    • Address: (Complete shipping address, including city, state, and zip code)

    • Phone Number: (Contact number for delivery updates)

    • Email: (Recipient's email for order confirmation)

  • Item on Order:

    • Description of the item(s)

    • Quantity required

    • SKU or product code (if available)

Step 2: Formatting Your Request

To ensure clarity, use the following email format when submitting a request to help@:

Subject: Order Request – [Your Company Name]

Email Body:

Dear Help Desk,

Please create an order in the WMS with the following details:

**Shipping Information:**
Name: [Recipient's Name]
Address: [Complete Address]
Phone Number: [Recipient's Contact Number]
Email: [Recipient's Email]

**Order Details:**
Item(s):
- [Item Name] – Quantity: [Number] – SKU: [Product Code (if available)]

 

Step 3: Order Processing in WMS

Once the request is received:

  • The warehouse team verifies the order details.

  • The order is entered into the WMS.

  • Stock availability is checked. Any issues, such as stock unavailability, will be communicated promptly.

Step 4: Tracking and Updates

After the order is processed:

  • The requester will receive a confirmation with tracking details once package is ready to ship

  • The order status can be monitored in the WMS.

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