Help@saddlepoint.co is Saddle Point's main channel for all client support requests. It is monitored by everyone in the organization and is the quickest and easiest way to access support and get things done.
We're on hand 6AM - 5PM, Monday-Friday and response times are generally extremely fast. If your request involves modifying the shipment of an order please get it in as early in the day as possible, shipping begins and 9AM.
Bellow are just a few examples of what you can get done with help@.
Submit A PO
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- Notifying the warehouse of an incoming shipment is now extremely simple. Simply send an email to help@ with any documentation that list product SKU, Quantity and expected arrival date. This could be a .pdf, csv, excel file or simply type it out, we'll handle the rest.
Check Status of Inbound Product
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- Saddle Point will notify you when product is received at the warehouse and provide a complete receiving report for your records. If you have any questions about wether a shipment has physically reached the warehouse feel free to contact us via help@.
Modify or Halt A Shipment
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- Need to halt a shipment or cancel an order? Contact us ASAP via help@, we can usually get the shipment held as long as postage has not already been printed for the order.
Get A shipping Quote
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- Need to know what to charge a customer for shipping, or how much it would cost to ship your products to us? Send us your order details and we'll get you a estimated quote for small parcel shipping ASAP.
Report Lost or Delayed Shipments
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- Let us know if a shipment has stalled out or needs our attention. We can investigate the issue and contact the carrier for further information/resolution.
Request Inventory Reports
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- Inventory reports are available at all times at wms.saddlepoint.co, however if you need a quick answer as to SKU availability reach out and we can get you the info ASAP.
Check an Order's Status
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- The quickest way to get an orders status is through wms.saddlepoint.co, but we realize that occasionally special circumstances arise in which an order's status is unclear (for instance, if it's physically left the warehouse yet). Feel free to contact us at help@ and we'll get you an up-to-date status of any order.
Elevate and Order to Priority
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- All overnight shipments at Saddle Point default to priority status. If you need to upgrade a shipment to ensure it ships same day please let us know at help@. We'll flag the shipment as priority and alert the warehouse staff.
Upgrade/Change Shipping Methods
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- You can modify a shipping method after the order has hit our WMS by contacting help@.
Set an Order as A "Gift"
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- When sending samples or product that is considered a "gift" with zero value, please contact help@ and let us know. We'll ensure that the customs documentation is correctly completed so that your customer is not on the hook for duties they shouldn't owe.